Bag Borrow Or Steal

Have bought/rented a number of items from BBoS over the years, so they have my shipping info/address and order history on file. This time, they said they needed either to perform a credit CHECK or receive a photo of my driver's license in order for me to rent the bag.

Huh? Who DOES that? I understand their risk on high-end purses.

But a hold against the client's credit card performs the same function until the person acknowledges receiving the bag at the shipping address on file. Not going to give more personal info to a random online company with uncertain web security and unknown internal processes (is someone vetting THEIR employees?) so they can use it/lose it/get hacked, especially not after the Experian breach!

I went to purchase a Chanel bag from Bag Borrow & Steal's buy section. I paid for the purchase and received confirmation of the receipt, which had been debited from my bank account. After a few days of not hearing anything with regards to shipping, I called Bag Borrow or Steal to find out more information on when my bag would arrive. That is where this story begins...

I encountered, possibly, the rudest customer service agent I've ever spoken to. He informed me that due to my credit score, Bag Borrow & Steal would not be doing business with me and would refund my purchase. I was not eligible to buy any high end, luxury goods from their website.

Excuse me?

I said to him, "You mean to tell me that I can walk into Chanel and purchase a bag from Chanel (which I've done.. and LV, Chloe, Mulberry, Givenchy.. the list goes on) but I cannot purchase a second hand bag from your store, of which I've actually paid for, because you don't think my credit score is high enough?"

His following comments to me were rude, judgmental, and abrasive. He told me good luck walking to Chanel to try and buy a bag, and they did not want my business, and would be happy to delete my username and account.

I really have no words for the disgusting treatment of this customer service rep. I own a home, a car, some nice bags and nice things-- and he made me feel like was some kind of criminal. I will never do business with these people again and I would highly encourage you to think about where you put your money and what kind of businesses you want to support. There are a lot of local consignment shops who value and appreciate your hard earned money and you can contribute to your local economy.

And to the gentleman who made me feel so horrible-- I gladly went to another online retailer out of Seattle and purchased a beautiful second hand chanel bag.

I sold an older but in excellent condition LV Monceau along with a Gucci tote. BBOS offered me a fair price for both and issued store credit (my choice) within 5 days of receiving my bags.

I purchased a "pre-loved" Damier Trevi PM. It just arrived and is in even better condition than described. I recommend paying close attention to the description and photos that show any markings as well as the "circa" date that they list in the LV description.

Some bags are more "used" than others. I am not generally one to take the time to write reviews, however, after reading some negative ones, I had to share my very positive experience.

I purchased a Gucci bag through bag barrow or steal. the price was about $2000 listed at around $850 which as 30% discount.

When I received the bag I checked the pockets and found the receipt from a Gucci outlet in California where the bag was purchased, the receipt said the purchase price of the bag was $450. Bag Barrow and Steal charged me double for the bag instead. I returned the bag right away. This is my second bad encounter with the site and I will NEVER purchase from them again.

On more than one occasion they have more than disappointed me. The whole site is a HUGE SCAM and they cannot be trusted!!

Went to rent a bag; first received an email that they could not find a credit report for me. Then I called them and spent two hours trying to call them on their "866" number which was clearly not in working order.

I finally gave up and looked up their local number in Seattle, Washington. Spoke with a really rude girl there by the name of Jennifer. She said she needed my social security number to run a credit check. I gave it to her.

Two hours later, I receive another email saying that they again could not pull up my credit report with Experian. I was flabergasted, especially since I am a monthly Experian credit member and have daily access to my Experian report. I then went onto to my Experian report and found that indeed, Bag, Borrow, or Steal did pull my credit and that because it was a hard pull, it went from a 757 to a 740 and that this girl Jennifer lied about not being able to obtain my credit report from Experian in the second email. 757 is considered to be an excellent credit score.

Not only was I lied to, but money for the bag rental was already charged to my card, and my credit score (FICO) went down by 17 points because of the hard pull from BagBorrrow, Or Steal.

I will never ever do business with this company again. THEY ARE THE BIGGEST CROOKS I HAVE EVER HAD THE DISPLEASURE OF DOING BUSINESS WITH AN ARE BLATANT LIARS!!!