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Discriminatory policies are used to determined whether or not they rent. You must have the proper last name in order to rent from this place. If your name happens to be a common one then you are out of luck and will have to change it to a more caucasian sounding name.Called customer service for clarification and they apparently have no time to deal with people. Exactly why would a company think its acceptable to be so rude and racist! DO NOT RENT FROM HERE! WORST CUSTOMER SERVICE! YOU WILL REGRET IT! Read more

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I received a confirmation email for 2 bags I was purchasing from bbos. 1 bag was on sale, the other I was paying their price....BUT I had a 20% promo code for signing up to receive emails from them. Yay! I was getting one of the bags for a really great price! It raised a flag, they deleted the account (saying it was a duplicate account. Not so, BBOS). They told me I could still get the bags, but in the mean time the one bag was no longer on sale and the other one was no longer available. I found both bags at Fashionphile for the about the... Read more

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I'm trying to sell my designer bag from a few years ago, it doesn't have the standard shoulder strap,but thats what they did to some of the re-issues that year. Whoever the man was that I spoke to was not only very rude, but basically called me a liar and got even more of an attitude when i informed him (nicely) that i didn't change the original chain because the designer did something different that season. Also,if he or whoever they refer items to were educated in more than just a basic logo and strap like someone who buys their bags in... Read more

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Contrary to what others have said, my experience with BBOS has been very pleasant. I bought my very first L V and very pleased with it. Almost new. I was expecting a bit more scratches and stains but that wasn't the case. Shipping was fast, too. Add comment

I have purchased a items from their site and my experiences have been 100% favorable! I purchased a silver Gucci bag that was an outlet item. I didn't pay attention to the listing to know it was from the outlet but I loved the bag, I only paid $450 and it was exactly what I wanted. I have noticed on other Gucci listings that if you actually read the product details they will disclose if the bag is from an outlet with the statement: "Please note: This handbag was an outlet item, marked by a circular G stamp on the interior label." The LV bag... Read more

Was this review helpful? 2 6

I sold 2 purses via this consignment company and I got less for what I expected cause they sold two of my designer purses ( louis vintage and Fendi ) at additional 20% plus their 30% fee. The items were not abused and over used so I was a bit disappointed ! They will not give you a quote so you can decide whether to sell unlike yoogis closet . The payment arrived within 14 days ! Hope this review is helpful Read more

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Went to rent a bag; first received an email that they could not find a credit report for me. Then I called them and spent two hours trying to call them on their "866" number which was clearly not in working order. I finally gave up and looked up their local number in Seattle, Washington. Spoke with a really rude girl there by the name of Jennifer. She said she needed my social security number to run a credit check. I gave it to her. Two hours later, I receive another email saying that they again could not pull up my credit report with... Read more

Was this review helpful? 22 2

I went to purchase a Chanel bag from Bag Borrow & Steal's buy section. I paid for the purchase and received confirmation of the receipt, which had been debited from my bank account. After a few days of not hearing anything with regards to shipping, I called Bag Borrow or Steal to find out more information on when my bag would arrive. That is where this story begins... I encountered, possibly, the rudest customer service agent I've ever spoken to. He informed me that due to my credit score, Bag Borrow & Steal would not be doing business... Read more

Was this review helpful? 58 3

Had authentic designer bags, they said they would send me $1100 check and wound up declining them and sending them back after offering me next to nothing. They are a scam, they want you to only consign so they can make $ off of you and they make profit. Bad. Business! Hopefully customers will refrain from doing biz with them and put them out of business. My bags were authentic Prada, Gucci, Louis Vuitton, Dior etc in good condition and they quoted me great prices based on good pics sent, promised to send company check and declined all but two... Read more

Was this review helpful? 9 2

I can't believe they aren't in jail. I buy Louis Vuitton bags for 20 years. A friend told me about this company so I thought I would give it a try. Totally disappointed!!! I spent 15 min on phone stressing I was leery on buying from them. The assured me that all their bags are authentic... THEY LIED!!!! I am FURIOUS! Buyer beware Add comment

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